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  ISPx Web Accelerator > Helpdesk
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Frequently Asked Questions

Have a question about the accelerator product or how it will benefit you while using the Internet?

Overview of ISPx Web Accelerator
Will ISPx Web Accelerator speed up everything I do on the web?
How fast is ISPx Web Accelerator?
What other features does ISPx Web Accelerator offer?
How does ISPx Web Accelerator work?
Will I benefit from using ISPx Web Accelerator?
What types of content does ISPx Web Accelerator speed up?

Using Other Web Browsers:
Can I use ISPx Web Accelerator with Netscape Navigator?
Can I use ISPx Web Accelerator with other browsers such as Opera or Mozilla?

Product Details
How do I use Internet Explorer with ISPx Web Accelerator?
Where can I get product information on how to use ISPx Web Accelerator?
Where do I go if I have problems with ISPx Web Accelerator?
Does ISPx Web Accelerator speed up email?
Does ISPx Web Accelerator speed up my secure (HTTPS) transactions such as my web banking?
What operating systems or platforms can ISPx Web Accelerator be installed on?
What system requirements are necessary to use ISPx Web Accelerator?


Overview of ISPx Web Accelerator  

  • Will ISPx Web Accelerator speed up everything I do on the web?

    ISPx Web Accelerator accelerates certain text and graphics on web pages. With ISPx Web Accelerator you will notice a significantly faster experience when you visit web sites, send and receive your e-mail, accelerate Passive FTP (the most common type of FTP). Both FTP uploads and downloads will be accelerated, and perform many other Web-based activities. ISPx Web Accelerator will not currently accelerate file downloads such as music files, or streaming video or audio media.

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  • How fast is ISPx Web Accelerator?

    The exact amount of acceleration can vary but with ISPx Web Accelerator you will notice a significantly faster experience when you visit web sites, send and receive email, accelerate Passive FTP, and perform many other web-based activities.

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  • What other features does ISPx Web Accelerator include?

    ISPx Web Accelerator offers the following value-added service in addition to speeding up your web and email usage:

    • Pop-Up Blocker - Block annoying pop-up advertisements while surfing!
    • Banner-Ad Blocking - Stop the ads, and surf faster!
    • Integrated Diagnostic Support Tool
    • FTP (Passive) Acceleration - Both FTP uploads and downloads will be accelerated
    • POP3/SMTP/IMAP (Email) Acceleration
    • Privacy Manager - Disguising the source IP address of all outbound HTTP requests sent and provides an easy way to delete Internet Cookies, History, Cache and Temporary Files

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  • How does ISPx Web Accelerator work?

    ISPx Web Accelerator accelerates your Internet access through proprietary text and image compression, content caching and other network optimizations.

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  • Will I benefit from using ISPx Web Accelerator?

    If you have a slow Internet connection (such as a dial-up or wireless connection) with bandwidth of less than 300Kbps, you will experience a significant degree of acceleration using ISPx Web Accelerator.

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  • What types of content does ISPx Web Accelerator speed up?

    ISPx Web Accelerator significantly speeds up web page access. To achieve this speed up, proprietary lossless compression is applied to text, html, xml, javascript and style sheets.

    Proprietary image compression is applied to gif images, jpeg images and Flash content.

    ISPx Web Accelerator also accelerates email traffic (POP3, SMTP and IMAP) using lossless compression.

    ISPx Web Accelerator speeds up both upload and download using FTP (Passive).

    ISPx Web Accelerator does NOT speed up file downloads (over file sharing programs), streaming audio/video and HTTPS (secure web sites).

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    Using Other Web Browsers:  

  • Can I use ISPx Web Accelerator with Netscape Navigator?

    Start Netscape Navigator and browse as you normally would. ISPx Web Accelerator is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.

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  • Can I use ISPx Web Accelerator with other browsers such as Opera, Mozilla, and Netscape?

    Yes. ISPx Web Accelerator has integration with Opera, FireFox, Netscape and Mozilla Browsers. This include Automatic configuration of proxy settings when ISPx Web Accelerator is enabled, Automatic clearing of proxy settings when ISPx Web Accelerator is disabled, Ability to right-click on an image and fetch the original quality, and Integrated proxy exclusion list, disabling acceleration for requests to the listed sites.

    Works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "localhost" and the port number to be "5400" (without quotes). Consult your browser's documentation for additional information.

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    Product Details:  

  • How do I use Internet Explorer with ISPx Web Accelerator?

    Start Internet Explorer and browse as you normally would. ISPx Web Accelerator is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.

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  • Where can I get product information on how to use ISPx Web Accelerator?

    Please visit the "Operation Guide" section for detailed information on using the product and discovering its useful features.

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  • Where do I go if I have problems with ISPx Web Accelerator?

         • Operation Guide
         • Troubleshooting Guide

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  • Does ISPx Web Accelerator speedup email?

    Yes. ISPx Web Accelerator can reduce the amount of time it takes to send and receive email. ISPx Web Accelerator accelerates email transparently without any user intervention, so you can use your mail program exactly as you normally would. It is compatible with any POP3/SMTP/IMAP client, including Outlook Express, Eudora and Netscape Mail.

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  • Does ISPx Web Accelerator speedup my secure (HTTPS) transactions such as my web-banking?

    ISPx Web Accelerator does not accelerate secure transactions. Secure web sites will continue to work by bypassing the acceleration component.

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  • What operating systems or platforms can ISPx Web Accelerator be installed on?

    Windows Operating Systems:
         • Windows 95b w/ Winsock2
         • Windows 98
         • Windows 98SE
         • Windows Millennium Edition (Windows ME)
         • Windows NT 4.0
         • Windows 2000
         • Windows XP
         • Pentium 200MHz (or equivalent)
         • 64MB RAM
         • at least 5MB of hard-drive space.

    Web Browser:
         • Internet Explorer 4.0 (or later)
         • Netscape Communicator 6.0 (or later)
         • Opera Desktop 7.6
         • FireFox 1.0
         • Mozilla 1.7.3

    Macintosh Operating System:
         • OS X 10.2 or later
         • PowerPC G3 processor
         • 333MHz
         • 128MB RAM
         • 6MB of hard drive space.

    Web Browser:
         • Safari 1.0 or later

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  • What system requirements are necessary to use ISPx Web Accelerator?

    The recommended system requirements are a Pentium PC 200MHz with 64MB of RAM and at least 5 MB of hard-disk space. On a Macintosh computer a PowerPC G3 processor with OS X 10.2 (or later) with 333Mhz and 128MB RAM and 6MB of hard drive space is the minimum requirement.

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